Returns and Refunds
1. Terms and conditions
As indicated in Legislative Decree no. 21 of 21 February 2014, the purchaser has the right to withdraw from the contract, without explanation and without penalty, within 14 (FOURteen) working days from the day of receipt of the product he has purchased. To do so, simply use the Returns Centre and fill in the appropriate form.
Please note that it is possible to exercise the right of withdrawal on all or part of the order only if the product purchased is intact and in its original packaging complete with all its parts.
The item, as well as being returned in its original packaging, must not have been worn and must be complete with its packaging and labels.
Requests after 14 (FOURTEEN) working days from the date of receipt of the product will not be considered.
It is the responsibility of the purchaser to pay due attention to the communications received in order to avoid inconveniences. In the event that incorrect data is provided or further information is required, the purchaser is obliged to respond in good time to communications relating to the return procedure. If the purchaser does not provide the necessary information within 14 (fourteen) days, the return may be cancelled and the refund may not be made.
2. How to make a return
To make a return visit the section Returns Centre and fill in all mandatory fields on the form.
For orders paid for by bank transfer, you must also enter an IBAN of the account to which you wish to receive the reimbursement, complete with name.
3. After the request
Once we have received, checked and accepted your return request, we will organise a collection from the address you have provided and send you a confirmation notice by email.
Attached to the confirmation email will be a return label which should be printed and attached to the outside of the package.
In the case of collections to be made outside the Italian territory, the courier shall contact the purchaser by telephone to schedule the date and time of the collection. In the event of no reply, incorrect or unreachable number, after repeated attempts and a subsequent non-response to explicit communication via email, the collection will be cancelled and the return request may be cancelled.
If the purchaser has correctly exercised his or her right of withdrawal, once we have received the product at our warehouse, he or she will be reimbursed the full amount paid for the product and the shipping costs incurred in connection with it, by crediting the payment method with which he or she placed the order within 7 (SEVEN) days of receipt of the product.
If you have chosen C.O.D. as the method of payment, the refund will be made to the IBAN provided during the return procedure.
Returns, whether for domestic or foreign shipments, are always free of charge if made within the terms and conditions set out in paragraph 1 (Terms and Conditions) and subject to the following exceptions:
- If you use a package that is larger and heavier than the one you received with the product, any additional shipping costs will be deducted from your refund.
- If the order is paid for by cash on delivery, the costs incurred by this method of payment will not be reimbursed.
- In the event of package diversion, additional services requested by the purchaser from the courier or storage due to non-cooperation of the purchaser, any surcharges will be deducted from the refund.
- If the date of return shipment is postponed, by agreement between the buyer and the carrier, and it is later than 5 (FIVE) working days from the date on which the request for return was made, the return shipment shall be borne by the buyer.
Any amount withheld from reimbursement relating to the aforementioned exceptions is subject to change and will be documented at the request of the purchaser.